FAQs

Satya E-Com Services Limited is a business-to-business e-commerce platform that offers a wide range of grocery & Kirana, home care products, personal care products, and more.

Delivery of products sold on this App / Website is powered by retail stores of Satya E-Com Services Limited.

Satya E-Com Services Limited practices contactless delivery & payment for the safety of our customers and delivery executives.

There is a minimum order value for free delivery. Below MOV, you will need to pay a nominal delivery charge. Information related to MOV & associated delivery charges will be available during the cart checkout process.

We offer next-day delivery only.

After the order has been placed, you cannot change the delivery address. In such a scenario, we suggest canceling the existing order and placing a new order with a correct delivery address.

It will be difficult for us to make any changes once the order is placed. You can reach out to our customer care at info@satyaretail.com and we will try to accommodate your request to the extent possible

In an unlikely scenario of product damage/ stock out. there may be an instance where the store manager may have to modify the order. The customer will be informed about any changes before order fulfillment.

You will have an option to cancel the order at your end only before the order is packed. Once the order is out for delivery it cannot be canceled.

You will have the option to cancel the order at your end only before the order is packed. Once the order is out for delivery it cannot be canceled.

Please reach out to our customer support team at info@satyaretail.com. Once we identify the error, we would like to express our sincere gratitude with a gift card.

Please reach out to our customer support team at 9599735363 or info@satyaretail.com. After product verification from our end, we will offer a replacement or refund at your convenience.

If you are dissatisfied with any delivered products, please raise the issue with our customer support. Please reach out to our customer support team at 9599735363 or info@satyaretail.com

You can select from the below payment options: Online Payment ( Credit / Debit Card, UPI, Wallets) Cash on delivery.

In such cases, we would request that you get in touch with your service bank or digital payment partner directly.

We will initiate the refund within 24 hrs of your request. Time taken for the refund to be credited to your account will depend upon your mode of payment and associated bank.

Please reach out to our customer support team at info@satyaretail.com